Contact and Reporting

The fastest way to resolve issues is to report listings or users directly from their pages. For account or access issues, use the recovery options below.

Send a message to support

We typically respond within 1-2 business days.

Alternate contact

Prefer email?

Email us at:

support@hwmarket.example

Account access help

Recover your account quickly.

Use the password reset flow if you cannot log in.

Reset your password

Report a listing or user

Flag suspicious activity immediately.

Open the listing or profile page.
Select Report and provide as much detail as possible.
Include screenshots or chat logs if relevant.

What to include

Help us investigate quickly.

Listing or profile URL.
Usernames involved in the issue.
Date, time, and location of the incident (if relevant).
Clear screenshots or message excerpts.

Explore support resources

Find answers before reaching out.

How HW Market works What is prohibited to list?Terms of Service

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