Privacy Policy

This page outlines how HW Market collects, uses, and protects member information.

Last updated: January 25, 2026

Information we collect

What data is stored when you use the marketplace.

Account details such as email, username, and profile data.
Listings, messages, and rating history you create on the platform.
Basic analytics for marketplace performance and safety.

How we use your data

Keeping the community safe and informed.

To operate listings, messages, and notifications.
To protect users from fraud, spam, or policy violations.
To improve product features and performance.

Cookies and local storage

What gets stored in your browser and why.

Cookie preference: stores your selected consent categories (essential, analytics, functionality, and optional marketing).
Authentication cookies: required to keep you signed in and secure your session.
Activity tracking (last seen): only set after you accept non-essential cookies, used to update your last seen status.
Diagnostics and replay: if enabled, stores technical data to help debug errors and improve reliability.

Your choices

Control your privacy settings.

You can update your profile details and notification preferences from the settings page. Requests to delete your account will remove public listings and profile data.

Account settings Contact support Terms of Service

Privacy contact

How to reach us for GDPR and privacy questions.

For privacy requests, lawful-basis questions, or data-subject rights inquiries, contact our privacy team.

privacy@hwmarket.example

Lawful basis for processing

How key data categories map to GDPR legal bases.

Account, authentication, and security data: Contract performance and legal obligation (account integrity and security records).
Listings, messages, ratings, and transaction coordination: Contract performance and legitimate interest (marketplace operation and dispute handling).
Moderation, abuse reports, rate-limit events, and fraud indicators: Legitimate interest and legal obligation (platform safety and compliance).
Diagnostics, performance telemetry, and replay data: Consent for non-essential tracking, plus legitimate interest for strictly necessary reliability telemetry.

Supervisory authority and complaints

Your right to lodge a complaint under GDPR Art. 13(1)(d).

If you believe your data protection rights were violated, you may contact your local supervisory authority or our lead authority below.

Hungarian National Authority for Data Protection and Freedom of Information (NAIH): https://www.naih.hu/

You can also contact us first at privacy@hwmarket.example so we can investigate and resolve the issue quickly.

Third-party service providers

These providers process specific categories of personal data on our behalf.

Supabase: Database hosting, authentication, storage, and realtime infrastructure for core account and marketplace data.
Vercel: Application hosting, edge routing, and deployment infrastructure processing request and performance metadata.
Stripe: Payment processing for paid marketplace features and related transaction metadata.
Sentry: Error and performance monitoring to detect incidents and improve service reliability.
Cloudflare: Turnstile CAPTCHA and traffic/security edge services to reduce abuse and automated attacks.

Data retention

How long we keep operational and safety-related records.

Profile and account data is retained while your account is active and removed after verified account deletion.
Listings, messages, and rating records are retained for marketplace integrity and dispute handling.
Contact messages are retained for up to 12 months for support follow-up and abuse prevention.
Security records such as login attempts and rate-limit events are retained for 30 days.

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